A concept started by the magic of autocorrect!
GUEST COMMENT LEFT FOR MANAGER: “The tall, skinny, white male concierge seemed to grow annoyed with me when I said I couldn’t read a map and repeatedly asked directions to a restaurant we wanted to go to. He finally snapped at me, ‘It’s literally outside to the right.’ I didn’t appreciate that.”
CONCIERGE SHOULD THINK: “I will have to be more patient in the future with all guests!”
CONCIERGE ACTUALLY THINKS: “They think I’m skinny!”